FAQ'S

A suspicious threat detected when I plugged the player to my PC. Is my PC infected now?

Your computer will not be infected, because you have not click on any files on the player.

 

Why does the antivirus program detect a suspicious threat on the player?

 

From time to time, the manufacture will load some files on the device for testing purposes and they may forget to remove them. Some antivirus programs are a bit sensitive and may think the files are a threat. As a precaution, we recommend the user to format the player before using it. This will ensure the player is completely emptied out.